How long does it take for HostQT.com to process my application and set up my account?
Generally, if all of your billing information is in order, your account should be set up within minutes.

Who do I contact in case of a billing problem?
In the event of a billing problem or to cancel your account, please contact our Sales Department.

I submitted a support request and never got an answer?
Please make sure your spam filter is off or you can add us to your filter (support@hostqt.com). This is a common problem.

Can I get a dedicated IP?
Yes, just submit a support ticket and we will put you on your own IP for only $2.00!

Can I get more than one IP?
Yes, if you have the Reseller Plan submit a support ticket requesting the number of IP's and we will get you setup.

What does the QT stand for?
QT is short for Quick Transfer. Our servers are some of the Internet's fastest providing amazing load times for your websites.

What if I need to change plans?
No problem. Just let us know which plan you want and we will change it for you.

Do I need a Domain Name?
Yes. In order to setup your hosting account you will need to have a registered Domain Name. If you do not have one, you can register here.

Do you have a shared SSL certificate?
Yes, instructions are included in your welcome email.

What control panel is offered with your hosting packages?
All sites come equipped with CPANEL 10.

Can I host multiple domains?
Yes, simply choose the Reseller Plan and you can host as many sites as you like.

How do I access my CPanel website control panel?
Navigate to http://www.yoursite.com/cpanel and replace "yoursite.com" with your domain name.

I have been notified that my account has been set up but my site is still not active.
If you have received a notification e-mail and it's been over 48 hours, it means either that you did not point your domain name to the right DNS servers, or that your ISP's DNS server has not yet been updated. It generally takes 24 hours for domain names to become active. This is just how the Internet works; there is no way we can speed up the process.

I have NOT been notified that my account has been set up and its been over 24 hours.
This could be caused by a provisioning error. If you have not received any e-mails from us within a few hours of ordering please contact us.

What DNS should my domain name point to?
Your welcome e-mail will detail which of our DNS servers you should point your URL to.

• NS1.HOSTQT.COM
• NS2.HOSTQT.COM

Does e-mail or FTP count against my bandwidth limit?
Yes. All FTP and incoming/outgoing e-mail traffic counts against your total bandwidth.

Do you support PHP and MySQL?
Yes. We run PHP version 4.4.2 and MySQL version 4.1.21.

How can I edit a MySQL database table without creating an application?
CPanel allows you to use phpMyAdmin to edit MySQL tables through the use of SQL query language.

Do you support CGI/Perl scripts?
Yes, every site comes with its own CGI-BIN to allow you to run your own perl scripts.

What path name should I use for CGI/PERL scripts?
You may use #!/usr/bin/perl

Will you place any ads on my site?
Not at all. HostQT.com does not place any advertisement on your site whatsoever. No banners, no annoying pop-ups, nothing.

Will I be able to send and receive e-mail through HostQT.com?
Yes! You will be able to send and receive e-mail through our servers.

What support system do you offer?
We have an automated ticket based system that provides 24/7 email support. Our Microsoft Certified technicians are always ready to help you with your problem.